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Returns Policy

Our Returns Policy


Returning an item


Goods returned must be in original condition, in original packing, unworn and fit for resale.
If for any reason you are unhappy with your purchase you can return it to us in its original condition within 7 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Wizards End, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Please email sales@wizardsend.com to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:-

Wizards End
Binham Rd
Langham
Holt
Norfolk
NR25 7AB
England

Please enclose a note stating your shipment number and the reason for your return.


Items returned because they are damaged, defective or incorrect


If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.


 
 
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